Delivery & Installation

[kacias]

Hi, 

My husband and I bought the TV, TV sound system, and refrigerator through a local best buy home consultant back in last year July. we still have a problem with kichenaid refrigerator. 

When we got the refrigerator, it was defective one, so I requested an exchange. 

I waited about 3 months to get it, and finally it arrived, but the delivery guys said that the back of the refrigerator was damaged out of a new box, and they just took it back. 

After that, we had to call customer service made a new appointment.

We waited a month, then sudenly best buy cancelled the appointment saying that they do not have a refrigerator. 

Then a few days later, they delivered the refrigerator, but it was not a new one, It was an open box refrigerator .

I immediately called customer service, but they couldn't do anything the same day. I called the next day, then the customer service said it was back ordered and they can't order a new one and they can't help me. 

she gave me email address - S-001049-leaders@bestbuy.com for this issue, and I wrote the email, but didn't get any responses yet.

I have all kitchenaid appliances, and this refrigerator is the only one that I want. 

Can you please help to get the new one? 

I paid full price for a new one, not the used one.

I desperatly need to return this open box and get a new one that I pay for. 

Can somebody help me on this?

My initial Order#  Back in July.

Refrigerator info:

KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - 

PrintShield stainless

Model: KRFC704FPS

SKU: 5508007

H: 71 7/8 inches

W: 35 5/8 inches

D: 31 1/2 inches

[AllisonS-BBY Social Media Specialist]

Hey, kacias!

Welcome to our forums!

 I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks, 

[kacias]

I sent you message. 

[AllisonS-BBY Social Media Specialist]

Hey, Jeesung.

Thank you for your patience.

I was looking up to see if there was a way for me to get the refrigerator you are wanting but it is not letting me order it at this time.  Would you be willing to keep the unit you have in home for a discounted price?

[kacias]

Hi, 

I called customer service, and they said regional manager can order through factory direcly. 

is that true? I also got the call from Jesse - account associate who sold the package, and he said I have to wait until this is available to order....But I am very nervious that it can't be exchanged or returned later, and I don't know when this refrigorator will be available...

For the open box, 

I do not want discount, I want the new refrigerator for this model for sure. 

The open box refrigerator make really big noise, and I think it is retruned to you. 

I can't keep this one. 

Thank you

Jeesung

[kacias]

Can you please let me know who can help me to order refrigerator directly from the factory?

Thanks