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Posts: 1
Registered: ‎07-26-2019

I have not been compensated or contacted by a case manager.

My wife and I bought a dryer from Best Buy in Roseville, MI, June 27, 2019. They delivered the dryer Tuesday July 02. in a very timely matter. I get home and install the dryer. The dryer did not blow heat. I called geek squad and they told me it may be a malfunctioned or bad dryer. So, I had to wait another week to receive a new dryer in excgange. Wednesday, July 10, gets here: no dryer! The delivery trucks were broke down. I called the next day to just get a refund but I cannot bring the dryer back, because the delivery truck has to pick it up.  So I decided if I have to wait for the delivery person to pick up the bad dryer, I might as well wait for the new dryer. I waited to Friday July 12, 2018 to get it. I have already lost time for work and the first dryer didn't work. It was very inconvenient. A very tedious and stressful two weeks for a dryer. My wife talked to a manager about this inconvenience. He apologize for the inconvenience and submitted a request to corporate, requesting for compensation for my inconvenience. He assured my wife and left a voicemail on the phone that a case manager will be contacting me about this issue. Today is July 26, 2019, two weeks after. I have not received a call from a case manager. I would like to speak with a case worker about this. Who can I talk to? Why have no one call me? This is very unprofessional. 

Posts: 7,326
Topics: 161
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Solutions: 326
Registered: ‎11-30-2015

Re: I have not been compensated or contacted by a case manager.

Good Morning, fred643,


Welcome to the Best Buy Support Online Forum community! Thank you for posting to our community to share your dryer purchase experience and for your patience as you had waited for our reply. It doesn’t sound like you had the kind of experience we’d like our clients to have when choosing Best Buy.


We’d like to look into your experience further for you. Please send me a private message with your full name, phone number, email address and order number. A private message can be sent my way by choosing the blue “Private Message” button in my signature. I look forward to hearing from you to assess how we might be able to assist you moving forward, if you’re still in need of assistance.



Mariah|Social Media Specialist | Best Buy® Corporate
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