07-14-2021 02:33 PM
just had my 3rd delivery appointment cancelled for a refrigerator. And I only know because I called 2 hours after the window for delivery was over. No idea why. THIRD TIME!!! Its been over a week, I've been lied to multiiple times by people on the phone and multiple times I've been lied to via the chat line (I have the transcripts). The level of frustration at not being able to speak to someone in charge is enough to go postal. This is what I get for 3 years of Elite Plus???
07-14-2021 06:27 PM
Welcome to our community, toddcaito,
Thank you for reaching out to us. A new fridge would be a welcome addition to any home, and I can understand your concerns if the delivery may not have gone as expected. My family recently had to replace our fridge as well, and I can only imagine having to wait for longer than expected. It’s not the kind of experience that we want to deliver, and I wanted to thank you for bringing this to our attention. I’d be happy to learn more on what had happened, as well as assisting you going forward. I can also see that you’ve sent us a private message about this issue. Please check your private messages going forward, as I’ll be reaching out to you there shortly.