Delivery & Installation

[Aalize]

Order Number:

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I am being given the run around. I've wasted an entire week talking to people who can not help me. All I want is the third tv delivered to me ASAP.

Best Buy Case Ref # {removed per forum guidelines}

csn someone please have my tv delivered? Please. 

[Aalize]

yes, I still need help. WHERE is my tv? Is your delivery company trying to steal from me? Please reply!

[jdogg836]

Here's the Announcement from the moderators setting the time expectation for assistance:

Welcome to our Best Buy Community Forums. Due to high incoming post volume, our current response time is 7-8 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S pre-orders will be available.

The moderators appreciate your patience as they are busy assisting the customers who are ahead of you.  If you're curious, your post had 2 different personal bits of information that the rules prohibit posting publicly for your own safety.  You should expect a post in the 7-8 days as posted, possibly sooner if the traffic allows. 

[Aalize]

OK. Please assist ASAP. I need the TV I paid for. This is taking a very, very long time, and it’s terribly disheartening.

[Aalize]

I need a Best Buy Social Media Specialist to reply to my inquiry as fast as they reply to others. My goodness!

[jdogg836]

They are replying in order and have not reached your post yet.  Your first post from the 6th of December is still 1-2 days away from the estimated window. 

This forum is not intended to replace the normal customer service channels, as I quoted above if you are looking for a more immediate response you should call 1-888-BestBuy.  This forum will connect you with someone from corporate, who will then reach out to the team above to research your issue.  

Thank you for your patience and understanding during this busy pandemic-laden holiday shopping season.

[Aalize]

Today is day 7. Plus I see some requests where they reply SAME day! I want the TV I paid fir so it’s urgent to me! 7-8 days fir SUPPORT is TERRIBLE!

I need to know who STOLE my tv then claimed they delivered it!

[Aalize]

I called that worthless number for a week straight and received lie after lie from the HELPLESS desk people.

[jdogg836]

I know I've already mentioned it, but I'll state this again:  The expected window for assistance is averaging 7-8 days.  What ultimately determines when you get assistance is them reaching your post in their queue.  The moderators, other forum members, and all of the customers who are ahead of you appreciate your patience as the moderators work to get to your post. 

Go ahead and have your case number handy for when they reach you, that number will allow them to quickly peruse the previous details gathered from those times you called in.  Also, please wait until they request those details and send them privately.  Do not post that on the forums publicly. 

[Sarah-BBY Social Media Specialist]

Hello, Aalize,

Thank you for reaching out. As jdogg836 mentioned, your patience has been extremely appreciated while waiting for our reply. When our customers need support, we want to do all we can to help. It sounds like you have not received any updates on the third television you were expecting to have delivered. It stands to reason you would be seeking support. Now that we are available, we would love to begin investigating what has transpired with your order.

To get started, there are a few pieces of information we will need to ask you to send privately. Across from my signature, you will see an option to send a Private Message. When convenient, please send us your full name, email address, and telephone number. The order number would also be helpful as well. Once received, we should have all the details we would need to access the order history.  

We look forward to hearing from you.