Delivery & Installation

[Kruffin]

On the initial delivery the guy would not hook up water line because he claimed that I didn’t pay for the plan which I did but added he will do it after all his deliveries for $175
On the second attempt the delivery guy claimed that my cold water value was broken and that he could do it if I paid him $120 so after a few choice words and a call to complain it mysteriously not broken anymore . The worst experience After spending so much money

[AndrewB-BBY Social Media Specialist]

Welcome, Kruffin,

Thank you for taking the time to reach out to us here on our community forums to let us know about your recent delivery. I know getting a large delivery can be a hectic time and I would want this process to go as smoothly as possible if I were in your shoes. I appreciate you letting us know about your experience so far.

Based on your message, it sounds like this delivery has been completed, is that correct? Is there anything we can do to help at this time?

Please let me know, I would be happy to see how I may be able to best assist you.

[Kruffin]

Me having my appliances is not a solution to be hustled by tech for cash and when the tech realized that I reported him he didn’t put in the water filter he just left

[Allison-BBY Social Media Specialist]

Kruffin,

Your experience is important to us, and I understand your delivery did not go as expected. We'd like the chance to formally document your feedback in our corporate system and follow up on this.

Please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name below.

All the best,