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New Member
Posts: 2
Registered: ‎10-06-2021

How to place a Corporate complaint

I have had nothing but the worst customer service ever by a major company as Best Buy.
Item finally delivered yesterday and today it doesn't work.
Call the geek squad number got a supervisor/manager and get no call back.

I’m to the point to say come get the items and refund my $$$
Best Buy Employee
Posts: 2,530
Registered: ‎01-09-2015

Re: How to place a Corporate complaint

Good news, the moderators work out of corporate and can record your concerns at the corporate level. It might take them a few days to get to your post, but they’ll request some more details via a private message at that time.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎10-06-2021

Re: How to place a Corporate complaint

I’ll be waiting for a reply. I can’t believe you can’t talk to anyone higher that someone in off shore call center.
Posts: 6,656
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: How to place a Corporate complaint

Good afternoon, newcastlebrown,

 

Welcome to our community forums and thank you for taking the time to reach out to us regarding your order. Our goal is to make every delivery as smooth and easy as possible so I'm disappointed to hear that this hasn't been your experience so far. My team is located here at our Corporate Campus and I would be glad to see how I may be able to help.

 

Can you please provide some more details on what has been going on? What product did you order and what sort of problems are you having with it? Any additional details would be much appreciated so I can see what options I have available moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
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