07-28-2019 02:27 PM
07-28-2019 03:33 PM
This isn't the experience we would like any customer to be placed in, but there will be some times where we're unable to fulfill an order without a waiting period. Normally speaking, backorder status are provided at the time of check out, but never a good thing to hear when you're anticipating having an item ASAP!
You've reached the right place to file your formal complaint. The Best Buy forums are moderated by employees who work out of the Corporate Headquarters in Richfield, MN. You should be hearing back from one within the next 3 to 5 business days! Thanks for taking the time to share and register with the community!
07-28-2019 04:05 PM
07-30-2019 05:27 PM
Thanks for joining us at the Best Buy Community forums. Being in the dark about an installation's timing is never a good experience. We never want a customer to feel brushed off. I'd like to look into this and document your concerns for you.
Please send me a private message through the link in my signature. I'll need your name, email address, phone number, and any order number that you have.