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New Member
Posts: 2
Registered: ‎07-28-2019

How to log a Formal Complaint ?

Where can I go to log a formal complaint against the customer care team? I spent a month being mislead and misinformed regarding the stays of my order/delivery. When I asked for a supervisor to get more details the response was “you can cancel your order or pick something else”. There was no sympathy or working with me. After the way my wife and I have been treated I’m considering canceling my credit card and moving to amazon for future orders.
Geek Squad Agent
Posts: 3,593
Registered: ‎03-20-2012

Re: How to log a Formal Complaint ?

This isn't the experience we would like any customer to be placed in, but there will be some times where we're unable to fulfill an order without a waiting period.  Normally speaking, backorder status are provided at the time of check out, but never a good thing to hear when you're anticipating having an item ASAP! 

You've reached the right place to file your formal complaint.  The Best Buy forums are moderated by employees who work out of the Corporate Headquarters in Richfield, MN.  You should be hearing back from one within the next 3 to 5 business days!  Thanks for taking the time to share and register with the community!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 2
Registered: ‎07-28-2019

Re: How to log a Formal Complaint ?

Sorry if I mislead the issue. We found out there was a backorder the day of the installation after we were told it wasn’t on backorder. The primary issue was that from that point in there was not clear communication or partnership. Several times we were told we’d get a call on an update, didn’t get one or an installation window would pass with no contact from anyone. This is what I raised up to the managers and they brushed me off and told me to cancel.
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: How to log a Formal Complaint ?

Hi, Rockcraze89,


Thanks for joining us at the Best Buy Community forums. Being in the dark about an installation's timing is never a good experience. We never want a customer to feel brushed off. I'd like to look into this and document your concerns for you.


Please send me a private message through the link in my signature. I'll need your name, email address, phone number, and any order number that you have.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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