03-18-2019 02:26 PM
03-18-2019 02:59 PM
Thanks for joining our online community, here on the Best Buy Forums.
We expect our Agents and vendor partners to provide expert service, and to do their best to get the job right the first time. I'm sorry to hear that you've been having a difficult time with your smart thermostat installation. I would be happy to review your concerns in detail and document them for you, here at the corporate office. To get started, please send a Private Message with your full name, email address, and phone number, along with any claim information that you might have. You can find a link to send a private message in my signature.