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Posts: 1
Registered: ‎10-21-2021
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How To Cancel A Delivery

I ordered a fridge and washer dryer that weren’t listed as out of stock. (I could add to cart and pay for them) but once ordered I couldn’t schedule delivery and was told to call customer service. (I kept getting repeated notifications to schedule delivery)

When I called to schedule delivery, the soonest possible option was February 2022. (And I was told on the phone that it was a definite possibility that date could get pushed out)

I don’t really want to wait that long for potential delivery and I would like to cancel my order. But there’s no option to do that now.

Can someone please help me do that? I’m sure I will still end up buying new appliances from Best Buy, and I know there are terrible supply chain issues and staffing issues, so I’m not trying to sound like a jerk, I just would like to cancel this order and reorder when everything is working a little better.
Posts: 413
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Registered: ‎02-08-2019

Re: How To Cancel A Delivery

Hello there, Jgrimm.

Thank you for reaching out to us through our Community Forums. Welcome! We’re glad to have you here.

It’s tough waiting for major appliances that are integral to a household.  So, we empathize with you and understand your request.  To help us look into this, would you kindly share your full name, phone and email with us privately by selecting the blue ‘Private Message’ button near my signature so we can fully verify and access your account, please?

We look forward to assisting you.

Wesley|Social Media Specialist | Best Buy® Corporate
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