Delivery & Installation

[sbf1234]

I had Delivery & Installation of a refrigerator scheduled for today between 3:30pm-7:30pm and it's now 9pm and no one has arrived or called, emailed, texted to say there was a delay and the delivery will be rescheduled.

I received a phone call on Saturday confirming the delivery and then received multiple emails and texts including today to confirm my delivery. A call to customer service did not provide any additional information or help. How long should I be expected to wait for someone to arrive or update me? The Best Buy website order details still states "Your appointment is on schedule".

[sbf1234]

And now the webpage updated with the page stating I need to schedule my appointment and no mention of the appointment that was just totally missed. How do I get this resolved?

[Kayla-BBY Social Media Specialist]

Hello, sbf1234,

Thank you for taking the time to share your concerns about your missed refrigerator delivery. A missed delivery, especially one without communication, is certainly far from the experience we want for any customer. Typically, if a home service team is running late, they or their dispatcher should call to keep you in the loop. It's hard to say what specifically happened in this situation, but I would like to do what I can to assist. 

To get started, please send a private message with your full name, phone number, email address, and order number (if available). As you may already know, if you're logged into the forum from a PC, you should see a blue "Private Message" button next to my signature below this post. 

Thank you,

[sbf1234]

Thanks Kayla - just PM'd.

[Kayla-BBY Social Media Specialist]

Thank you, sbf1234! I have replied to your PM. You may already be aware that you should be able to see your private messages by clicking on the envelope icon in the upper right-hand corner of the screen. 

Best,

[sbf1234 · Accepted solution]

Just had my second appointment no call, no show for this delivery. Luckily rather than taking another day off from work it was only a wasted Saturday evening waiting for this delivery. 

I want to cancel this order for a refund, how do I do so? I can't see giving this clown show of a company any money now or in the future.

[sbf1234 · Accepted solution]

My item never showed up but the cancellation was the best part of the process. Surprisingly I received my refund only 3 days after cancelling - worked better than I would have expected. Well done!