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Posts: 1
Registered: ‎12-28-2021

House damage caused during appliance delivery

We recently purchased a refridgerator from Best Buy and included the old fridge haulaway along with the delivery and installation process with Best Buy. There was property damage while hauling away the old fridge. So Best Buy asked their claims department (Sedgwick) to contact us and proceed with the claims. Now sedgwick keeps on asking us to provide an estimate of the work to be done. I already sent them pictures of the damage and also details of the damage and how it was caused.


Why am I being requested to do all the work here to figure out a contractor for getting estimates? When I call Best Buy customer support, their answer is that such issues are handled by Corporate team who do not take calls and only respond on emails. 


I am sorry to say this, but I do expect a more professional handling of such issues by Best Buy. Now everything is on my head to figure out a contractor and get estimates without which Sedgwick will not proceed. And they say they cannot help finding a contractor since they work with customers across the US, is that an answer or just an excuse?


I would like someone to look into this matter urgently and respond back to me with what are the next steps Best Buy can take to deal with their claims and sort this out. I am not sitting here to spend my time figuring out who will fix the damage.

Posts: 1,100
Topics: 60
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Registered: ‎07-23-2018

Re: House damage caused during appliance delivery

Hello, shaileshpnair,


Thank you for reaching out about this. The delivery and haul away of old appliances should be a seamless process, so I am sorry to hear that wasn’t the outcome. As a homeowner myself, I understand why you’d be interested in a timely resolution. There is a process involved, which often requires customers to request estimates from trusted contractors in their area. The leaders at Sedgwick would then determine the ultimate outcome. I would encourage you to remain in contact with Sedgwick, as they will be in the best position to offer the most efficient support. If you need assistance connecting with their team, I’d be happy to see if I may be able to help.


You’re welcomed to send a Private Message, so I can collect the necessary information. I am available Sunday through Thursdays, which is when you can expect to receive a response. To send a Private Message, please use the darker blue icon, which is located across from my signature.



Sarah|Senior Social Media Specialist | Best Buy® Corporate
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