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Posts: 2
Registered: ‎11-12-2022

Horrible service

You guys are very ridiculous. I placed an order for a 75" tv on 11/04 and scheduled a delivery for 11/10. This was supposed to be a surprise gift for my parents but you all ruined it. I got a call the day off to tell me the truck broke down and my delivery wasn't going to happen. I called best buy almost, if not more than, 10times to get me a reschedule date that wasn't forever away. I got scheduled for 11/12 between 12-8pm. I called best buy again so many times, only to be told it was through a third party and they were still in transit. I was given their number only for it to be answered by a florist in California. My order didn't arrive at 8pm and i called again to be told it was in transit at 9pm. What about my safety? Why should I let strangers into my home that late at night? No explanations, nothing. I will never buy from best buy again and you guys are totally terrible for ruining what was supposed to be a great weekend for my family.

New Member
Posts: 2
Registered: ‎11-12-2022

Re: Horrible service

Oh and I canceled my order, so I hope I get my full refund in time.

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Registered: ‎11-10-2008

Re: Horrible service

Best Buy did fulfill the order. However they do use third parties to make sure your television is transported safely. Sometimes things do happen beyond Best Buy's control that they can't help. I'm sure this lapse in delivery schedule possibly affected other customers in the area and it just might well be that other companies share in the same delivery fulfillment. 


I know that with HSN sometimes if the TV is big they will have someone in your area with a local warehouse of stock call you and ask when a good time to deliver the item is. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎12-07-2021

Re: Horrible service

Hello, Seraphina08,


Thank you for reaching out to us here on the Best Buy Forums. I know how excited I am for a new purchase, and understand how a delay would affect my experience. I would be happy to look into you order to see what may possible. If you would like to send me a private message with you full name, phone number, and email, I would be happy to look into what is possible. 



Brandon|Social Media Specialist | Best Buy® Corporate
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