Delivery & Installation

[Keslera]

This is my second horrible experience in the last three months with Best Buy.
This time on the day of delivery and install, in the middle of my install time period, I received a random text saying “to reschedule..” Note * this didn’t say I needed to reschedule. However since I have extremely low expectations for Best Buy service I called to check on my appointment.
Turns out the product I ordered weeks ago is on back order. Which is apparently a surprise to the entire Best Buy system and team since nobody knew this until 4 hours into my 6 hour installation window.
It would be an additional almost 2 weeks until they “expect” the product to be in stock. I asked for a refund and am told it will be 30 days to get my money back.

I am so dissatisfied and disappointed in the way Best Buy does business. I was hoping the horrible experience I had with my gas stove was a fluke, but it seems that anyone that buys something from Best Buy should just expect a dismal, frustrating, and in the case of my stove debacle, dangerous experience.

I only tried to be a customer of Best Buy again bc of the less than the amount promised gift card I got from my last experience. This time I will take the gift card into the store so at least when I spend it I will be walking away with a product and never have to contact berms to buy again.

[April-BBY Social Media Specialist]

Hey, Keslera.

Thank you for being a member of the Community Forums! As a person who has had to replace some appliances, I understand how important it is for this to go as planned. I regret to hear how your experiences have gone with delivery thus far. I also understand wanting those funds to be returned quickly so that you may use them.

I would certainly be glad to take a look at this for you. To get this process started, please send me a private message with your name, phone number, email, and your order number. You may do so by clicking on the blue button next to my signature. 

Sincerely,

[Keslera]

Hi April,
I don’t see a blue button next to your signature. I don’t even see your signature.

[April-BBY Social Media Specialist]

Hey, Keslera.

Thank you for reaching back out.

Instead of using the blue button, you can also send a private message by clicking on the yellow envelope at the top right of your screen. Then, click on the tab labeled, "Compose New Message."

Sincerely,