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Posts: 1
Registered: ‎04-22-2021

Horrible experience!

I would like a Best Buy represetative to contact me.  I was just on the phone with customer service, and she HUNG UP ON ME!  I was simply explaining my issue (for which I had a reference number and was TOLD to call after my delivery for reasonable compensation for what I went through).  When giving my reference number, the first gentleman read all the notes about my issue that was in the computer and transferred me to the correct person.  After waiting on hold for a long time, I told this woman my reference number, she claims there are no notes there.  A lie.  She was rude and asked what my problem was.  As I started going into my story again, click--hung up.  Again, I was TOLD to call with this reference number, because Best Buy messed up my order and delayed my delivery as a result, unknown to us until they simply didn't show up when they said they would, resulting in loss of time from work and no ability to cook food, because we got rid of our range the day before they were supposed to show up with our new one.  I would like someone to contact me!  This is outrageous!

Posts: 1
Topics: 0
Kudos: 0
Solutions: 0
Registered: ‎10-19-2020

Re: Horrible experience!

Hi there, Jackiediane,


Thank you for joining the forums and for reaching out to us. I hate to hear you have had a delay with your delivery, as I can understand how frustrating it could be having to live without a range. I would like to learn more and see how I can assist. To begin, please send me a private message with your order details, as well as your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.





Katie B|Social Media Specialist | Best Buy® Corporate
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