02-26-2020 11:31 AM
Ordered a refridgerator for installation back in November of 2019. Kitchen Walls and kitchen doorway was damaged during delivery of new fridge. We hosted holiday parties with our house in embarrassing state thanks to best buy.Repairs and repainting eventually set me back $1,500. There was plenty of room to get by, just pure carelessness of the delivery people. So the deliveryman left his personal cell phone number to make it right. Called number was disconnected. Got in touch with BB customer support who said they would make it right and directed to get in touch with Sedgwick, best buy's insurance carrier. I have left no less than 12 voicemails and sent 10 emails to them over the past couple months and not even a response! I called best buy support and went to the store to try to get some help and all i have got was empty assurances that it was a "priority" and they would get segdwick to call. They haven't called, this is going on 4 months of ordeal. One cs phone offered me a $100 Gift Card, like no thanks that doesn't even begin to match the damaged caused or the amount of my time that has been wasted trying to right best buy's wrong. I'm shocked at how poorly best buy treats it customers, i'm supposedly an elite member whatever that even means and i can't any sort of assistance. All i'm asking for is for someone to make the situation right. Best buy would rather ignore me and hope i go away. Well, i will never spend another dime at best buy. Just a truly pathetic way to do business
02-27-2020 04:03 PM
Good afternoon, D_Sefick,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. Having to deal with damage to your home after an appliance delivery can be a trying experience, and it’s one I regret to hear you’ve still been dealing with since November.
It sounds like the information you were provided previously is correct, in regards to Sedgwick Claims Management Services, Inc. Sedgwick is the insurance company that underwrites Best Buy claims for property damage that may occur during home deliveries or installations. To begin the claim process with them, you’ll want to contact them at 1-800-620-7409.
If you’ve already filed a claim with them, and have not yet received a response, I can certainly reach out to our contacts within Sedgwick, to request their assistance in getting this claim resolved as soon as possible. For me to do so, I’ll ask that you send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,
02-28-2020 09:18 AM
Good morning, D_Sefick,
Thank you for letting me know you’ve sent me a message. I’ll be replying to your message momentarily, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.
Speak to you momentarily,