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New Member
Posts: 2
Registered: ‎04-08-2022

Horrible experience with Washer and Dryer Installation Crew today

We purchased a new Samsung Washer and Dryer from Best Buy Eden Prairie store this week. The crew that came in was the most unprofessional crew that I had ever seen. They refused to washer saying that the pipes were too old to install and therefore needed a plumber to fix things. They were in a hurry I could tell. On top of they were just so disrepectful


On asking to install the dryer, the installer just made the excuse that he cant install it correctly as they needed to move the washer to install dryer pipe. When i said that move it  please, he kept on making excuse that he needs to push the washer, and he didnt want to do that. Can you imagine that?


I moved the washer, and then he said he needed to cut the dryer vent connecter, and I said go for it. Guess what he left without installing it peoperly without any notification, leaving dryer 2 feet out of its spot. 

When I called him back, he rudely disconnected my call again. 


I have never had such a horrible experience with bestbuy, I am beyond disappointed as here I had plans to spent 20K with then in kitchen rennovation. 


I will never be buying appliances here again. I have a washer sitting in my garage and dryer thats hanging 2 feet out of its installation spot. Bad customer service!


Posts: 439
Topics: 9
Kudos: 47
Solutions: 22
Registered: ‎11-23-2018

Re: Horrible experience with Washer and Dryer Installation Crew today

Hello, nehabansal, 

Thank you for creating a profile and joining us here on the Best Buy Forums! That sounds nowhere near the delivery and installation experience we pride ourselves on providing, so I Can see where you are coming from here. If you’d like me to take a look into this on my end, can you please send me a private message with your full name, email, phone number, and order number? 


Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-08-2022

Re: Horrible experience with Washer and Dryer Installation Crew today

Thank you, I have messaged you with the details.