12-12-2018 03:49 PM
01-14-2019 07:08 PM
Welcome to the Best Buy forums! I do wish you were joining us under happier circumstances. I read through your experience, and I'd first like to thank you for sharing it with us. The only way we can continue to improve is if we receive feedback like yours.
To address your issue in full I will need to confirm some details. Can you please send me a private message using the link in my signature and confirm your full name, phone number, and email address?
I will ensure the feedback reaches the delivery manager so we can make sure this does not happen again.