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New Member
Posts: 1
Registered: ‎12-12-2018

Horrible delivery team

Today i was expecting a delivery to be made that I’ve been waiting for over 3 weeks now, as soon as the driver exits his vehicle and i say 3 appliances (fridge,oven and microwave) are going to first floor and the other 3 same appliances i ordered are going to the second floor (which has a very large staircase on the side leading to a 50 inch door) he hits me with his first excuse which was we don’t deliver to 3rd floor which i explained it was only the second floor i don’t have 3 floors once he realized i wasn’t taking that for an excuse he said that it wasn’t safe to go up the stairs which was a complete lie because I’ve had sears, mattress firm, and bed bath and beyond deliver things much heavier then the fridge i purchased with no issues, i spoke to someone from the escalation department who agreed with me after seeing the photos that he certainly can deliver up those stairs and wouldn’t release him , he then called his dispatch pleaded with them and they told him don’t deliver up those stairs. later on got a call saying i need to re order something that fits the door from the inside of my house to go upstairs becuse the fridge didn’t fit, but it didn’t fit because he refused to go up the service staircase, my order was over 7k and because of the very nice gentlemen Joshua who gave us the sale at the store i don’t want to cancel my whole order and go to sears so i can Be in my home with an oven and fridge! Rediculous service, extremely lazy and disrespectful drivers , he said in Spanish to some workers i had doing things for me downstairs “ this guy thinks im stupid i don’t know my job” i feel disrespected and after taking off today to receive delivery im left with an unworked day and left without appliances, their drivers need red carpets upstairs to deliver when it seems a tad difficult.
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Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Horrible delivery team

Hello Mahdijaoui, 

 

Welcome to the Best Buy forums! I do wish you were joining us under happier circumstances. I read through your experience, and I'd first like to thank you for sharing it with us. The only way we can continue to improve is if we receive feedback like yours. 

 

To address your issue in full I will need to confirm some details. Can you please send me a private message using the link in my signature and confirm your full name, phone number, and email address? 

 

I will ensure the feedback reaches the delivery manager so we can make sure this does not happen again. 

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
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