We purchased a washer and dryer on June 23rd. We had a delivery and installation scheduled, but it was a no show because they didn't have our gate code. We rescheduled for another date. This time the person did show up, but told us he could not install them because the water valves needed to be replaced. We just moved to our place in June, and the previous owners had a washer and dryer, so I was surprised about this. Nevertheless, I had someone come and fix the valves which cost $325. They came back to install the washer and dryer, and this time the guy told us that he wouldn't install it because of the gas valve was out dated. The previous person didn't say anything about the gas valve. We waited 4 weeks, due to needing to find someone who could repair the valves, only to be told that they still couldn't be installed. The delivery guys just said "sorry, but there is nothing I can do." At this point my wife was nearly in tears. We asked him if he could check on what we needed. He went to his truck and called, and without saying anything to us, drove off. No information on how we replaced the valve or anything else, he just drove off. We called his dispatcher to complain, and she kept repeating the line that he could not install the dryer because of the valve. We told her we understoood, but why did they just drive off without saying anything? It has been a horrible experience. We called to file a complaint but did not feel like anything had been resolved. All my wife and I would have liked was some assurance that the moving company would be dealt with. The people involved in the washer and dryer installation should never be used by your company. We found out through our own Google search that a replacement valve could be purchased at a hardware store and easily be installed, which we did. Your driver could have easily relayed this too us. We could have purchased it before he finished hauling the washer and dryer upstairs. We would have even felt better if he let us know this, and told us to reschedule.
In the end, I ended up hauling a washer and dryer that both weighed over 100 pounds upstairs myself, when Best Buy promised free installation. We won't be shopping at Best Buy again unless there is some assurance that the people who came to our house on August 28th
are dealt with, and never used again by Best Buy for delivery and installation. This also goes for the person who delivered the appliance on August 3rd, for not informing us that they would not install our dryer with the gas valve we had.
AndrewB-BBY
