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New Member
Posts: 3
Registered: ‎08-20-2020

Horrible Customer Service/ Delivery Service

I have experienced the worst customer service via phone and through the Best Buy app. I was scheduled  to have my appliances delivered for August 5th and on the day of delivery I receive a call informing me my delivery won't be completed due to a problem at the Bellingham Warehouse. Ok granted things happen, so I rescheduled my appointment or August 11. Once again my delivery was cancelled on the same day of delivery (Now I'm out two days of work). I proceeded to call again to find out what is going on with my delivery. I was told that my washer hadn't arrived at the warehouse on time for the delivery but it just arrived and it would be delivered on August 17. Well on August 17 I recieved another phone call the day of the delivery to let me know that it wasn't going to be delivered yet again. Now my dryer isn't at the Bellingham Warehouse. When I spoke to customer service I was told they have no direct line to the warehouse and that the only communication  is by email but they assured me they were going to get to the bottoms of it and escalate my order. I was also told that  I would recieve a call from someone to follow up on my order within 24-48hrs. Guess what no follow up phone call. In the mix of all this madness being on the phone with several representatives from Best Buy, I've been hung up on, transfered to different departments and spoken to rudely by Best Buy employees. I was told I would receive a gift card to Best Buy to compensate the now going on 4 days of my lost time. What makes you them think I want to go back and spend my money there after this horrible treatment. I didn't buy my appliances with a Best Buy gift card I bought it with my own money that I worked hard for. Why is it in there documents they require 24hr. cancellation notice  but they don't not extend the same courtesy to their customers? 

Posts: 2,493
Topics: 103
Kudos: 80
Solutions: 116
Registered: ‎10-19-2017

Re: Horrible Customer Service/ Delivery Service

Hello, Xvelez,

 

Thanks for sharing your experience with us. Buying a new appliance should be exciting, so it’s disappointing to hear that delivery and installation appointments for your washer and dryer have caused so many disappointments.

 

In the time since you posted, have you been able to speak with someone about your situation to see what has been happening? While it is typically best to work with Geek Squad at (800) 433-5778 for assistance with most appliance scheduling and delivery issues prior to completion of that service, I’d still like to look into your order from here. To get started, I’ll need verification of your full name, phone number, email address, and order number. Send these details in a private message to keep your information secure. When logged in on the forum from a PC, you should see the blue “Private Message” button next to my signature below this post.

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-20-2020

Re: Horrible Customer Service/ Delivery Service

update: Day 4 of scheduled delivery and guess what once again I receive a call the day of informing me delivery will not be completed because the stacking unit isn't at the BELLINGHAM WAREHOUSE. Another missed day at work but y'all don't care. I am so disgusted with BEST BUY. NEVER AGAIN!!!!!
Posts: 2,493
Topics: 103
Kudos: 80
Solutions: 116
Registered: ‎10-19-2017

Re: Horrible Customer Service/ Delivery Service

Hello, Xvelez,

 

Thank you for the update, though I’m disappointed to hear that your newest appointment wasn’t completed. I see that you have sent a private message with additional details. I will be replying to that message shortly.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎08-20-2020

Re: Horrible Customer Service/ Delivery Service

Update: DAY 5 of scheduled delivery appointment and once again NO DELIVERY!!!! What’s the purpose of speaking with an agent to schedule a delivery if they are only going to cancel it the day of the delivery because once again the stacking kit isn’t in stock. Now I’ve been ask to go check my local stores to see if they have a stacking kit available! Like what who does this! If I paid for everything the day I purchase it and it was all in stock when I purchased it JULY 3rd why isn’t it available for my 5th cancelled appointment by BEST BUY on the day of delivery? Why call me Saturday to confirm delivery for Monday if the order isn’t complete. Why make me waste 5 vacation days soon to be six, seven and eight by the looks of things . I’m sure if your employee missed 5 days of work for a scheduled delivery they’d most likely would be fired. If I missed payment on your store credit card you’d be calling me every day for payment. Completely fed up with the poor customer service!!!!!!!!!