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Posts: 1
Registered: ‎09-10-2020

Horrible Customer Experience Buying and Delivery Online

I have never had so much trouble spending $600+ online in my life.


After a great deal of difficulty finding what I wanted available at a store close enough to deliver, I made my purchase and paid for it with PayPal. The purchase was a smart TV, delivery, setup, and haul away old TV.


Last night at 7:15 PM I got the following message:

Your appointment is 09/12/2020 est. arrival of 6:00AM - 12:00PM for order [order number]. http:// [URL] to reschedule.


Then, at 10:08 PM last night I got the following message:

Please schedule an appointment for your order [order number]. Visit http://[URL] to schedule.


If I go to the URL they have no order at all for me, that is, the order number can't be found, they say.


If you try to get help, their BOT is totally useless and if you try to call or chat with a real person the holds and waits are interminable.


I've spent hours (literally) trying to make this purchase. I'll try again and if I get no success, I'll call my credit card company and get the transaction canceled. I can't cancel with BestBuy because they can't find the order.


What a disappointment this transaction has been. Don't know why I didn't buy on Amazon which always works flawlessly.



Posts: 1,009
Topics: 56
Kudos: 132
Solutions: 55
Registered: ‎07-23-2018

Re: Horrible Customer Experience Buying and Delivery Online

Hello, MPR,


We appreciate you choosing Best Buy for the recent investment. Our goal is to make the purchasing process easy for our customers, however I understand that does not seem to have been the case here. Thank you for taking the time to make us aware! This is something our team would be happy to investigate, and provide any support we’re able.


If you’re still in need of assistance, please connect with us through Private Message. For verification purposes, we will need to begin by confirming your full name, email address, and telephone number. We look forward to working with you. 


Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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