Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎11-08-2021

Horrible 2+ Months of parts deliveries, appointments being made without our knowledgr

In August of 2021 we used the warranty service for our washer. This is the first time we've ever used a paid for warranty even though we purchase them for everything. The technician never repaired the item, instead drug out the scenario so a month went buy. We ended up having to purchase a new unit and warrantee and it was an out of pocket expense too, and laundry services for the month were expensive as well. In the end this brought Covid into our home! So many things wrong with this situation. The old unit wasn't picked up as promised and they tried charging for that removal, took a bit of phone calls to fix another mistake best buy made as it was a warranty claim. A whole $100 gift card was promised for all the trouble, that never happened either. Mind you my family is out close to $800 for something that should have been no worries. Now for months parts have been arriving in deliveries. I have invested over 30-50 hours making calls, trips to the store - and have been hung up on transferred, ran in circles too by customer service folks. All while collecting package after package after package - leaving work to bring them inside so they aren't damaged by weather or stolen as we live in front of a school. Returning all the boxes going our of my way to call and store them until they can be sent back. 12 hours just today on the phone trying to stop more coming, appointments from coming, and inquiring about the measly gift card too as we were supposed to get it in September.... Best Buy did my hone dirty.
Posts: 6,542
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Horrible 2+ Months of parts deliveries, appointments being made without our knowledgr

Good afternoon, Sailing1623,

 

Thank you for taking the time to reach out to us here on our community forums. Having had a washing machine stop working in the past, I know that it has a major impact on daily life. Our goal is to make it simple and easy to use your Geek Squad Protection so I'm disappointed to hear that you've had such a difficult time getting assistance.

 

Using the information associated with your forum profile, I see that our Executive Support Team sent a response to you. Please feel free to reach out to us for any other support not directly related to this situation in the future.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!