08-02-2019 12:26 PM
Hi there, Moneykicker34,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
Getting new home theater equipment installed should be an exciting time. I'm sorry to hear that you are experiencing some issues surrounding this purchase and installation. I'd be glad to investigate this further here on my end to see if I may be able to assist! Can you please send us a private message with more details about the issues you were experiencing? Please also include your full name, phone number, email address, and either the order number of Customer Service PIN associated with your transaction. You can send a secure message by selecting the "Private Message" option below in my signature.
08-02-2019 12:56 PM
Thank you so much for providing us with that update! I'm so glad to hear that this issue has been taken care of and that a re-installation has been scheduled. Should you have any other questions or concerns arise in the future, feel free to reach out to us here on the Best Buy Forums. I hope you enjoy your new home theater setup!