Delivery & Installation

[RandyUSCG]

Like so many others I've seen on this forum...We are getting the run around from Best Buy and Sedgwick for over 2 weeks now. We have called 5 times to file a claim for damages done to our wall during a delivery of an electric clothes dryer. Each time they assign a case ID# and say we should receive an email from Sedgwick but we never receive one. We have checked all our email folders and did a search for any references to Sedgwick in the email folders. No email was received following any of the previous four calls. Best Buy Customer Care keeps telling us the cases are being closed without follow up and they do not understand why. The customer service rep keeps issuing us new case ID numbers but then suggested we send the pictures directly to BestBuyClaims@Sedgwick.com. I did that, and Sedgwick states there is no case number associated with my delivery. They stated I need to call Best Buy Customer Care to get a case number assigned and then they will email us with forms to fill out. I called back to Best Buy Customer Care and they can't find any record of my case....AGAIN!!! 

Something is broken, and I'm being told to go back to the beginning each time. Any advice is appreciated. 

[AaronG-BBY Social Media Specialist]

Hello, RandyUSCG,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Having your home damaged during and installation is definitely not something we like to see. I would be happy to investigate this issue and help any way I can. To continue, please private message me with your:

Full name

Phone number

Order number

Email address

Thanks,

[RandyUSCG]

Aaron, 

I sent you a private message with the requested information. Thank you!

[RandyUSCG]

Still not resolved. I have called 6 times and I keep getting leid to by Best Buy and/or Sedgwick. I have had 4 case numbers assigned and none of them have resulted in an email from Sedgwick despite Best Buy Customer Care assurances that my claim has been "upgraded". This is ridiculous, it is a scam and we will never buy anythign from Best Buy again. As for the current wall damage, this week we will file a complaint with the Ohio Attorney Generals offices. 

[AaronG-BBY Social Media Specialist]

Hello again, Randy,

I replied to you in private, but I would need the original purchaser to reach out to me either on the forums or other social media, or (888) 237-8289. http://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062&CM...

Thanks,

[CindyLPNREt]

I'm the wife of RandyUSCG and the account holder for the clothes dryer that was purchased. I understand you NEED my permission to speak with him regarding the damage done to our house during the delivery of our clothes dryer. Consider this my permission. I don't remember you asking my permission to allow my husband to make payment to my account. Funny how that works isn't it. As my husband has so clearly communicated, we are frustrated by this customer service runaround. It is the worst I have ever experienced. 

[AaronG-BBY Social Media Specialist]

Hello, CindyLPNREt,

Thanks for reaching out to us here on the community forums. Having your home damaged during an install is never great. I would love to help any way I can. To continue please provide your:

Full name

Phone number

Order number

Email address

Thanks,

[CindyLPNREt]

Anyone else seeing a pattern here? They just keep asking for the same information but never do anything with it to resolve the problem. I assume they will never take responsibility and we will be stuck repairing the damages ourselves at our cost. We used to spend thousands of dollars a year at Best Buy but we won't spend a dime there ever again.