02-09-2019 06:14 PM
02-19-2019 03:41 PM
Hello, kevin6895, and welcome to our online community!
Thank you for reaching out for additional support on our Forums. I noticed you also got in touch with our specialist Ken over Facebook the day following this post here. From what I can tell from updated case notes, you have been in touch with our Executive Support Team regarding what can be done moving forward in your case. I encourage you to contact them as soon as you are back in town.
That being said, if you have any other questions or concerns please don't hesitate to reach back out to us. I can only imagine the stress and inconvenience this ordeal has caused (not to mention the mess), and I'm hoping a resolution that works for you can be reached sooner rather than later.