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New Member
Posts: 2
Registered: ‎11-10-2020

Home Damage During Installation

Hello,

 

I need a contact (email preferred) to file a complaint about damage during my recent delivery & installtion.

 

Thank you

Posts: 4,941
Topics: 53
Kudos: 372
Solutions: 300
Registered: ‎11-29-2016

Re: Home Damage During Installation

Good afternoon, unknown322,

 

Welcome to our forums, albeit under such unfortunate circumstances.  Discovering your home has been damaged after the delivery and installation of your purchase would be an understandably frustrating experience, and I can certainly understand wanting to get this matter resolved as soon as possible.

 

While there isn’t an email address I’ll be able to provide you, if you’re still in need of assistance regarding this matter, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your service order number for the installation

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me the information requested.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-10-2020

Re: Home Damage During Installation

[ Edited ]
  • Your first and last name - Bill {removed per forum guidelines} (under my wife's' name Dawn).
  • Your phone number - {removed per forum guidelines}
  • Your email address - {removed per forum guidelines}
  • Your service order number for the installation - 

    #{removed per forum guidelines}