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New Member
Posts: 3
Registered: ‎05-19-2020

Helpless frustrated customer

We purchased  four appliances, refridgerator, gas range, dishwasher and microwave since February 25, 2020. We are still waiting on delivery. In in the meantime BEST BUY fully charged the credit card for these items and is no rush to get these items delivered. 

Understandably, due to COVID, the initial delivery and installation was not possible. When delivery and installations restarted it seemed that prior orders were not given consideration but was based on when you were able to get hold of customer service, which was a very time consuming process. The order was finally scheduled for today, May 19th, 2020. 

At the last minute, we found out that the order was NOT going to be delivered because the BEST BUY STORE it is coming from is closed? Did the store close yesterday? Did it close today? Shouldn't it have been know that it was a factor when the delivery was scheduled? Prior to this, we were told that these applicances are in the warehouse.

Now, we are in limbo, it says to reschedule, online rescheduling says to call 1-888-237-8289. One rep says the store is closed., another transfers you to a different department with a 59 minute wait time just to avoid dealing with the situation.

We also subscribe to geek squad. This stinks. 

What do we do? 

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New Member
Posts: 3
Registered: ‎05-19-2020

Re: Helpless frustrated customer

Two items were rescheduled to be delivered yesterday and installed, 5/21/20. However the installation kits are scheduled to be delived today. How can the installation be scheduled with the kits to arrive later? Called Best Buy several times and they could not fix it or even understand why its an issue. The appliances arrived and the installers were about to leave because "I did not purchase installation kits". Had to get in touch with Best Buy and a manager spoke to the installers to use spare kits they might have in the truck. This was after being assured by Best Buy the previous day that it was not going to be an issue. What a mess.

Today, the kits were scheduled to be installed and I received many texts and a called from the installer of the kits that were minutes away. That did not make sense. What a waste. 

I see that installation is scheduled for tomorrow also (for what?

In the meantime, the over the range microwave that was ordered and paid for since February is not delivered and is not in stock and I don't have a date of when it will be in stock. 

Status: three out of four items from the February purchase now delivered and installed. 

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Posts: 953
Topics: 39
Kudos: 171
Solutions: 34
Registered: ‎11-23-2018

Re: Helpless frustrated customer

Hello, jrpant,

 

Thank you for taking the time to share your experience here on the forums, although we wish it were a better one. Please know that I also located your private message to us, and have sent you a reply to your inbox. I'm happy to continue working with you in regards to your appliances if you care to follow up there.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎05-19-2020

Re: Helpless frustrated customer

My issue is still not resolved. Tired of trying through chat and phone call to resolve, getting cut-off and transferred