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Posts: 1
Registered: ‎09-04-2020

Help for Elite Plus Member on large Appliance Order

[ Edited ]



On July 2nd I placed an order for an appliance package.  I used my Best Buy card and promptly paid it off.


It was for:


Samsung 30" Gas Cooktop SKU 6261811

Samsung 30" Double Oven SKU 5581719

Samsung Refrigerator SKU 6196206

Samsung Range Hood SKU 6111532

Samsung Microwave SKU 5887117


The microwave was delivered immediately to my house.  The refrigerator as well has been delivered and setup.


However, the remaining items of the cooktop, oven, and hood have been in limbo since that time.  I have been told the main reason is that the Samsung Range Hood is backordered so it is holding up the other items even tho they are in stock.   I have spent hours of my time on the phone by calling 1-888-237-8289.  They have not been able to help.  When I have attempted to schedule delivery online it returns a page that says "Heads up!  Your appointments require special attention.   Please call us at 1-888-237-8289."  Oddly I get automated phone calls nearly every day asking to schedule a delivery appointment but when I call I am told that they are unable to do so even tho the items are in stock.  It is very very frustrating.  I also get daily texts that my Best Buy card has been charged $494.96 and also $426.95.  Obvioulsy, I would like to get the in stock items delivered espcially since I have paid for them going on 60 days now without the items. 


I have now been working with my local store and a woman named Savannah in appliance/delivery at the Fort Wayne, Indiana ; 737 Northcrest Shopping Ctr store.  She has been, I think and hope, the most help.  She tells me she has managed to get the cooktop but it's not quite at her store but should be - however when I called to check on this I have been told it is not there yet.  This has gone on for over a week of business now.  


I am getting very frustrated.  What is happening?  Can somebody please help move this along so I can get my items delivered.  I have never had this type of experience before with Best Buy and it is very disappointing.  Please help!




Jonah {removed per forum guidelines}




Posts: 133
Topics: 4
Kudos: 3
Solutions: 1
Registered: ‎12-04-2018

Re: Help for Elite Plus Member on large Appliance Order

Hey there, jdubmiles.


Thank you so much for bringing this to our attention, and welcome to the Best Buy Forums. Getting new appliances is typically fairly exciting experience, so I'm disheartened to hear about all the difficulties with your order. It's certainly never our intention for such things to happen, and I'd be more than happy to investigate further.


Please feel free to send me a Private Message with the following information:

  • Your full name
  • Phone number
  • Email address
  • Your order number

While I may need some additional info as we get going, this will allow me to get started. You can send me this message by clicking or tapping the "Private Message" button in my signature below. I look forward to hearing from you!

Sincerest regards,

Michael|Social Media Specialist | Best Buy® Corporate
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