Delivery & Installation

[Davidttl]

On June 20, 2021 we ordered a Boflex Treadmill because it was cheaper by a few hundred dollars than Amazon prime on prime day. It stated that it would be delivered on 6/24/2021 between 2-6:30pm so we took the day off. Well it was not delivered and when we checked the web-site it stated it was delivered. The next morning we called the Geek Squad and they stated it was delivered on 6/19/2021 well that could not be true because we did not order it until 6/20/2021. Ok Then we called again on 6/26/2021 and it stated it was delivered that day again no delivery. Each person we talk to is unable to give us an answer where our item is

[Allison-BBY Social Media Specialist]

Hi, Davidttl, and welcome to our online community!

Thank you for posting on our forum for support, although I hate to hear about the experience you've had with your treadmill delivery. This is an exciting purchase to make, especially if you got a great deal on it, and I can understand wanting to sort this out as soon as possible. I'm hoping I can help!

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[Davidttl]

Update call Best Buy and they stated their driver said that he called us and we told him on 6/26/21 that we had already received our treadmill I asked why would we do that when we called on 6/24 to tell them it was not delivered. I am wondering if their driver did not off load it to someone and pocket the money. We order this item on 6,20 and today is 7/5 and all Best Buy can say we our working on it.

[Jenni-BBY Retired: Social Media Specialist]

Hey there, Davidttl!

As previously mentioned, we are happy to look into this further for you. If this is something that you would like us to do, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,