Delivery & Installation

[Ambbyacct]

We have had an issue with installation and damage has been done to the walls and apt. We were provided claim number and no one has reached out. When we call, they ask to leave a message and no one responds again. What is the process to track this and get it resolved?

[Ambbyacct]

I see several people here having the same issue and no real answer that suggests the best path.

they asked us to call the 855-832-1338 number. Done several times and need to get this moving.

[BrandonF-BBY Social Media Specialist]

Hello, Ambbyacct,

Thank you for reaching out to us here on the Best Buy Forums. While I am unable to see the details of Sedgwick claims directly, I would be happy to look into this and see what our options for assistance may be. Can you send a private message with the information below so that I may look up your account? I would continue working with you here via private message until we do come to a resolution in your claim! You should be able to send a private message by clicking the button to the right of my signature below. 

Name 

E-mail Address 

Phone Number

Claim number

I do look forward to your message, and being able to assist you in this.

Kindly,