Delivery & Installation

[Hcummings]

To make my issue short. I order a LG refrigerator and dishwasher. Paid to get the dishwasher installed and free install on fridge and have my old appliances hauled away which I paid for that too. So that day came and they couldn’t do the installation on both because I had water in my lines in fridge and the piping for dishwasher would bend when trying to loosen the connection to the main water line or something. So then I called a professional to install the dishwasher and they told me nothing was wrong with my piping. As for the fridge,I decided to do it myself with help of course. Removed old fridge and yes some water which only lasted couple minutes and then put in new fridge, keep in mind this was not easy for us since we had to take off the doors on new fridge to fit through our door and then up 2 steps with a hand truck that we had to buy. I feel like spent extra which I shouldn’t have to if there was nothing wrong. Now I still want my old fridge and dishwasher to be hauled away by Best Buy. 3 times, no call no show. Even customer service is trying to figure out what is happening and every time we do another reschedule, it’s the same thing, no call no show. This has been really frustrating and I don’t understand why am having this problem. I have never ever experience issues with Best Buy when I order products or services. This whole situation just makes me think that I should have not excepted the delivery, have it returned to the store and just bye from Home Depot. And I should have to spend extra money because Best Buy third party couldn’t do their job.

[Hcummings]

Shouldn’t have to spend.

[Sarah-BBY Social Media Specialist]

Hello, Hcummings,

Thank you for visiting our online community. It is always nice to hear from our valued customers, and we appreciate you choosing Best Buy for the new refrigerator and dishwasher. It is always recommended to have appliances professionally installed. Our goal is to make that a seamless process, provided the proper connections and required accessories are available. Based on your description, there were some concerns with the piping, which may have prevented the team from safely completing the work. While it sounds like the appliances were ultimately installed, you mentioned you still need the haul away services to be completed. We would be happy to review the order details, as well as offer any assistance we’re able.

To get started, please send a Private Message. We will need to verify your full name, email address, and telephone number. If the order number is available, please include that as well. Please be sure to send that information privately, for your security.

Sincerely,

[Hcummings]

I’ve decided to go with someone else. I can’t wait and hoping the delivery team will show, which I believe will be another no call/no show. This will be my last purchase of big items from Best Buy.

Thank you,

[Kayla-BBY Social Media Specialist]

Hello, Hcummings,

I'm disappointed to hear this, but appreciate you taking the time to reach out and provide feedback. I'm hopeful that someday in the future you change your mind and come back to one of our stores or online for another purchase. If there is anything else I can help with from here, please don't hesitate to reach back out. 

All the best,