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New Member
Posts: 2
Registered: ‎11-27-2018

Had 2 Dented Dryers Delivered, Was Told Verbally About 3rd Attempt - No Follow Up

[ Edited ]

Customer Service Rep,

 

I am having significant issues with my local Best Buy / Geek Squad Deliveries. I recently purchased a new washer and dryer which was delivered on Nov 16. After the delivery, I noticed a significant dent to the back of my dryer. I scheduled an exchange for the following week on Nov 21. When the delivery person Dillon arrived empty-handed, he showed me the picture of the second dryer off his phone, which appeared to have an even worse dent. He verbally stated that he would schedule a 3rd dryer delivery. I agreed that I would be available to be present for another attempt for Nov 30, but when I visited the store Monday, Nov 26, the manager Dustin said that he did not see if a dryer was tagged for my exchange. The manager said he would call me back later that day, but it is now Wednesday, Nov 28, and I still have no contact or new information regarding my replacement dryer. Dillon did contact me back via text message but only stated that Dustin the manager said that he would handle the situation and that Dillon had no new information for me at this time. This entire situation has been an utter waste of my time, and I am at a loss of when I will be receiving a non-dented, new dryer. Any information would be greatly appreciated on how to go about this situation. I have been disappointed time and time again with the local service.

 

Sincerely,

 

Y. {removed per forum guidelines}

New Member
Posts: 2
Registered: ‎11-27-2018

Re: Had 2 Dented Dryers Delivered, Was Told Verbally About 3rd Attempt - No Follow Up

I was told in store to call the help line and the help line's advice was to go back to the store and talk with a manager. This is a complete and utter failure, and I have returned everything that was purchased - washer, dryer, and all parts required for hook up. I would never recommend Best Buy Appliances and will not be buying Best Buy Appliances again!

Social Media Specialist
Posts: 26
Registered: ‎11-12-2018

Re: Had 2 Dented Dryers Delivered, Was Told Verbally About 3rd Attempt - No Follow Up

Hello yoonhee05,

 

Welcome to the forums and thank you for letting us know of your experience.

 

An appliance purchase is a very exciting time, and to receive a damaged unit is not what you would expect at the time of purchase. 

 

It also appears that we dropped the ball on keeping you updated with the internal communication on when we would have the next unit available for delivery. I'd like to look into this for you and see how we can get it resolved.

 

Please send me a private message using the link in my signature below, and include your full name, phone number, and email address.

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-04-2018

Re: Had 2 Dented Dryers Delivered, Was Told Verbally About 3rd Attempt - No Follow Up

Follow up for other customers who are interested: when returning the items, the delivery people forgot the 3-prong cord, so I will have to go back to the store to return it myself... After all items are returned and processed, I should receive my money paid and rewards back to my account, but because I used a 10% off 1 item coupon, the representative said I will not be reimbursed my coupon code. So don't plan on getting any discount codes back on returned items! Best of luck to others who are in my same situation!