Delivery & Installation

[Layla172]

Purchased a Samsung refrigerator, 1st delivery it came front door was dented, replacement came and the back of fridge was dented so we didn’t not accept it. 3rd delivery the freezer door leaked air after the door was changed. We called someone from geek squad came to fix but he couldn’t find anything wrong with it. We found out later by inspecting that a top screw was missing, something he should have caught if properly doing his job. He Left without doing anything and it still was leaking air. So we decided to change and get. GE refrigerator. This last and fourth delivery the doors were changed but was missing plate or cover or plug to cover exposed areas were screws of door handles would be. The delivery guy says he didn’t have them and to call Best Buy. Went to the store and they couldn’t help us gave a 1800 geek squad #. They could not help us order the missing piece only replace the entire refrigerator. We don’t want to do that, it’s for tenants apartment and each time she has to empty her entire fridge. We have to coordinate and I have to take time off to be there for the delivery. Four times I’ve had to deal with this, time spent I’ll never get back, from calling 1800 number and waiting for delivery. I will never again buy large appliances from Best Buy. Worst experience I’ve ever had with a store. I want to make a formal complaint and speak to someone that can do something about this matter.

[Duncan-BBY Social Media Specialist]

Hi there, Layla172,

Thank you for reaching out to us here on our Forums Page. I'd love to take a closer look at this with you. To do so, can you please send us a Private Message verifying your full name, email, phone number, and order number? 

Thank you!

[Duncan-BBY Social Media Specialist · Accepted solution]

Hi there, Brigida, 

Thank you for sending over your information there. For my better understanding, are you still waiting to receive the top screw you identified as missing?

Thank you for your patience here.

Duncan

Social Media Specialist

Best Buy Corporate 

[Layla172]

Yes still waiting for several top holes and GE logo was missing. I ended up calling GE 1800 to order and waiting for them to deliver. The customer should not have to call the manufacturer themself to order parts for an appliance that was delivered with missing pieces. The order was placed through BestBuy and problem should have been taken care of by BestBuy. Honestly that’s putting your responsibility onto the customer. I won’t be buying any further appliances from this company and would not recommend to anyone because of my experience.

[Duncan-BBY Social Media Specialist]

It seems I was able to locate a site that we may be able to order from. To ensure I'm thinking of the proper part, can you please follow this link and verify the number you see next to the screws on the expanded fridge diagram? 

Thank you!

Duncan

Social Media Specialist

Best Buy Corporate 

Partselect.com Link: https://www.partselect.com/PS10056090-GE-WR01X21151-SCR-10-16-AB-TRP-3-4-NBS.htm?SourceCode=19&Searc...

[Layla172]

No that’s not it. It a cover or plate or plug to cover exposed holes on exterior front upper/ lower doors where the handles would have gone.There are 5 holes of same size and smaller one at the top where I assume GE logo would go.

[Duncan-BBY Social Media Specialist]

Thank you for verifying that for me! 

If you're able, can you please send me a photo or two of the fridge areas that need these parts? It'll help me get a full picture and to ensure if I can get those parts. 

Thank you again!

Duncan

Social Media Specialist

Best Buy Corporate