07-15-2021 10:36 AM
I purchased a car alarm. I am a total tech-support as well as elite plus member. I have spent over $5500 in Best Buy so far this year. I came in for installation on the appointment and was told it would take two hours. They were late to the appointment. The technician did not know what he was doing. One technician was watching YouTube videos of police car chases all day while the other one was inexperienced on installing the car alarm. I arrived at 12:30 PM and did not leave until 6:45 PM. My alarm is still not completely installed. I do not know how to operate the remotes. One remote was not charged and it has not been paired to my system. They gave me the instructions on how to pair the remote and told me to do it myself. The second remote was not shown how to operate so that the car alarm would be able to be controlled by the remote. My car came with a factory lock and unlock door system and that is still in operation. They did not disconnect the factory lock and unlock system. Now both systems are trying to operate the system. The system was supposed to be connected to my smart phone and that has not been done either. I asked for a specific runtime for what I wanted my remote start to be set to run for the remote start and the guy question me as if I were stupid. I would like to have a conversation with the District and/or Regional Manager about my experience.
07-15-2021 12:58 PM - edited 07-15-2021 01:11 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us about our vehicle installation at one of our stores. We always expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I am more than happy to review this for you and get it taken care of.
First, I am going to need some more details from you. Please, private message me with your order number or Customer Service PIN, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.
07-16-2021 10:50 AM
I dont mind messaging you but what good is it going to do? I have reached out on Twitter and FB as well as emailed the store. I was asked to come back Sunday and have them finishing up what they have done but I am not interested in going back to that store. I want to talk to a district and/or reginal manager.
07-16-2021 12:46 PM
Deysha-BBY works out of Best Buy Corporate, if you're looking for someone at the corporate level that assists with situations she would be on the team that is responsible for that. District Managers are not in customer facing positions, Deysha would be the best way to get someone above the store management level to look at it.
07-18-2021 10:44 AM
Thank you for responding, dakid6945! As jdogg836 mentioned, we are located right at our Best Buy Corporate offices. I see that you have worked with my colleague Blue, over on our Facebook page. Please continue to work with him there if you have any other questions. Thanks again for reaching out!