Delivery & Installation

[adannenberg]

I bought a dishwasher with installation package and it was delivered on Feb 11.  The installers unpacked the box and noticed the dishwasher was damaged so, with apologies, they packed it up and took it away.  They told me Best Buy would call me later that day to arrange delivery and installation of another, undamaged, dishwasher.  BB never called.  Since then, I've spoken to no fewer than 7 "Large Product Fulfillment Resolution" customer support people.  I'm told that the BB warehouse still shows the dishwasher as in transit (17 days later) and so I can't get a refund or a replacement dishwasher.  The Geek Squad folks mutter vaguely about a computer glitch and then are unhelpful.

I need someone at a higher level than a Geek Squad customer service person to intervene and help get the situation fixed.  But the customer support people will not give me the contact info or an appointment with a manager or supervisor.

I read online that Best Buy Corporate actually reads these messages.  If that's so, please suggest a course of action.  This is bordering on theft through incompetence at this point, and I'm at my wits end.

The Best Buy case # {removed per forum guidelines}

Thanks in advance for any help or concrete suggestions.

[Jack-BBY Social Media Specialist]

Hey there, adannenberg,

Thank you for reaching out to us here on our Forum! Having your new appliances delivered and installed should be an exciting experience, but that hasn’t been the case here. Waiting this long for your order to be updated is not ideal and I too would be looking for help.

I would be happy to take a closer look into this and see how I can help. To start, can you please send me a private message with your full name, phone number, email and order number.

[adannenberg]

Hi Jack.  I've PM'd you the info you asked for.  Looking forward to some help...   Thanks, Alex

[Jack-BBY Social Media Specialist]

I appreciate the follow up. I have received your message and will get back to you there in just a moment.