Delivery & Installation

[Buttafly91]

I purchased a best buy TV from Amazon. I got a message from best buy to schedule delivery. Delivery was scheduled for 07/18 between 7am-11am. I got a call this morning about delivery and also received a tracking number on Amazon. TV has not been delivered and the status on Amazon is "shipped: carrier collected item".

[Riley-BBY Social Media Specialist]

Hello, Buttafly91.

Welcome to our Forums page! 

Here on our Forums we can provide you with more detailed responses to any questions you may have. Getting a brand new TV is very exciting and important moment and I can understand your frustration. I would like to take a deeper dive into your situation and see if I can provide you with any additional insight into the situation.  If you reach out to me via private message with your full name, telephone number, email and order number, I can take a look and see what we can do to remedy the situation. Please let us know as soon as possible. 

Thank you,

[Buttafly91]

Will this issue get rectified or should I just request a refund?

[Riley-BBY Social Media Specialist]

Hello, Buttafly91. 

Thank you for providing your information through our private message channel, and sorry for the delayed response.  I am not able to locate the order with the Order number you provided. Is it possible that the number is typed wrong? Please let me know.

Thank you,

[Buttafly91]

I spoke to someone Facebook.