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Posts: 1
Registered: ‎02-04-2020

Ghosted by Sedgwick still

[ Edited ]

On December 20, 2019 we took delivery of a stove that was part of a whole house appliance package we purchased at Best Buy in Traverse City, Michigan store.
Ref # {Removed per forum guidelines}

The stove that was delivered was the wrong stove, not the one we ordered but it was being left so I could fix Christmas Dinner for the family on Sunday.
The delivery person went thru the unit to make sure everything worked and told us to leave the oven on for an hour to burn off the coating inside. A short time after the delivery team left smoke started coming out of the oven door and we discovered a manual on the inside stuck in the upper part of the oven which had caught on fire.

It has been 5 weeks since the incident, I have left numerous messages with Customer Service and have gotten no response. We had significant smoke damage to our new home and we are expecting compensation for the cleaning/painting which was required.

My contact information is as follows;
{Removed per forum guidelines}

I expect to hear from you soon to resolve this matter.

Ron {Removed per forum guidelines}

Posts: 7,190
Topics: 116
Kudos: 374
Solutions: 394
Registered: ‎12-23-2016

Re: Ghosted by Sedgwick still

Hello, Ron,


Welcome to the Best Buy Community forums. Smoke damage is a huge inconvenience, especially in a new home.


I'd be happy to look into his to see if I can get you in touch with Sedgwick. To get started, I'll need a little bit of additional information.


Because we respect your privacy, I'll shortly be sending a private message to go over that. You can check that message by clicking on the orange envelope in the top right corner of the screen.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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