Delivery & Installation

[ksm09099]

I got a dashcam installed on my jeep compass 2018 through best buy geeksquad on 03/26/2019 and about a year later, my 'auto start and stop' stopped working. So I took my car to Jeep and they said it was beacue the dashcam was installed to a wrong wire. I had to pay them to get that removed. After I found out that it was because of the dashcam installment, I contacted the bestbuy location that I got my installation at and they said to call later since the geek squad was closed due to COVID and I've called them multiple times throughout the year to get in contact and they said the same thing. So I went to the actual store and have filed a claim on 06/19/21 and they said I would get a call within a week but it's been 2 months and I still haven't heard back from them. 

I have also called the customer service to get help and all I got was to contact the store or they just left me on hold for 1 hour and hung up on me. 

I have all the copies of my receipts including the receipt from the Jeep saying that dashcam installment was causing an issue on my car. 

I feel like I have tired everything I could to get help with this issue but I didn't get anything out of it. 

What can I do to get a compensation for this issue? 

[AndrewB-BBY Social Media Specialist]

Welcome, ksm09099,

Thank you for taking the time to stop by our community forums and letting us know about your experience with this Geek Squad installation. I know how much I rely on my car and how any sort of problem would cause a major inconvenience in my daily life. I appreciate you providing this summary of what has happened so far and would be glad to step in and see how I can best assist you moving forward.

In most cases, the store location that completed this installation would be best suited to assist you. Since you've had a difficult time getting in touch with them recently I'd like to follow up with them on your behalf to help check on the status of this claim. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Which store location was this completed at? Do you recall who you spoke to on your most recent visit? You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.