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New Member
Posts: 4
Registered: ‎09-14-2021

Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

On 9/11/2021, Geek Squad installed a new gas stove. The  technician failed to tighten the gas line and check for leaks. I even asked him if he checked for gas leaks. He mumbled under his mask something about "heat and smell". He assured me there were no leaks. We all know gas leaks have NOTHING to do with heat. When he left, he told me to look out for a survey re: the installation. 

 

After being at work all day, I came home and smelled gas last evening. Called the gas company; they came out on an emergency visit; found the leak and tightened the connector. This failure of the Geek Squad was not merely an inconvenience. It was extremely dangerous to me and to my property. The actions by the installer were incompetent and totally avoidable. This installation was not rocket science. 

 

I want my fees back for installation, at the very least. In addition, I want to speak with someone re: the Protection Plan I purchased for 169.00. I do not believe I can trust the competency or quatlity of the Geek Squad based on the installation experience. How can I trust them to handle potential repairs? I expect a response from Best Buy. I have filed a formal complaint. 

New Member
Posts: 4
Registered: ‎09-14-2021

Re: Complaint Compensation and Issue Resolution Policy

I had a similar dangerous situation. The Geek Squad installer failed to tighten the gas line on a new stove I came home from work, smelled gas, called the gas company who came out on an emergency visit, found the leak, tightened the connection. This was NOT just an inconvenience (a well worn catch phrase used by businesses). THIS WAS DANGEROUS TO MY HEALTH, MY PROPERTY AND MY NEIGHBORS PROPERTY. I filed a formal complaint. Technicians like these should be counseled, re-educated and possibly let go if they cannot perform in a safe manner. I will never go to Best Buy again.
Posts: 1,048
Topics: 57
Kudos: 136
Solutions: 61
Registered: ‎07-23-2018

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello, zinger,

 

Thank you for joining our online community. While it is always a pleasure to welcome a new member, I wish your post had been related to a positive experience. When major appliances are installed, it is extremely important the work is done correctly, especially when gas is involved. I am relieved to know your gas company was able to remedy the situation, although I understand why you would want to ensure this was reported. If I were in your position, I would want to do the same.

 

I’d love to discuss this with you. When convenient, please send a Private Message. To get started, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-14-2021

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

[ Edited ]

I spoke with Joe the manager of Best Buy Oceanside. he was very kind and took full accountability. My goal is to make sure this never happens to anyone else. kudos to Joe. He called me immediately today. that is good customer service after an unfortunate event. I would be more than happy to speak with you about it. Linda {removed per forum guidelines} {removed per forum guidelines}


{removed per forum guidelines}

Posts: 1,048
Topics: 57
Kudos: 136
Solutions: 61
Registered: ‎07-23-2018

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello again, Zinger.

 

Thanks for the update. I’m relieved to know Joe was able to step in to work with you. I would still like to formally document this matter, as we would not want something like this to reoccur.

 

If you would like to send me a Private Message, that would be the most secure way to collect the necessary information. I will be out of the office on Friday and Saturday. If you do not receive an immediate response, I will get back to you, when I return.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-14-2021

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Cannot see how to send private message on iPhone. please advise.
Posts: 1,048
Topics: 57
Kudos: 136
Solutions: 61
Registered: ‎07-23-2018

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello again, Zinger.

 

I’m sorry you’re having trouble sending a Private Message. If you are unable to see the “Private Message,” icon, you should see an icon in the upper right corner of your screen. On my iPhone, this looks like a person. By clicking that icon, you should be taken to your inbox, where you can select “New Message.”

 

I hope this helps. If you continue to have difficulties, please let me know. 

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-18-2022

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Same problem here, they did installation on my dryer here months ago. I noticed the gas smells a week after, but didn’t know where it came from until lately. I have not had time to call them come check it out until today they told me it’s only guaranteed within 15 days of installation. I would have to pay $99 for them to come reinstall.
Never i would pay for their geeksquad team again
Social Media Specialist
Posts: 129
Registered: ‎10-12-2021

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello, Vietkhtr, 

 

Thank you for reaching out to us here on our Forums although I wish it was under better circumstances. We strive to provide the best customer service possible. I'm sorry to hear that your experience so far has not been satisfactory. Having functioning appliances is a must I know I would have a hard time without appliances so I can understand how you might be feeling. I would like to see if I could be of any help in this matter. If you please could you send me a private message with your full name, phone number, and email to get started. To send a private message simply click the blue button to the right of my signature. 

 

Thanks,

J.Ezra|Social Media Specialist | Best Buy® Corporate
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