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New Member
Posts: 4
Registered: ‎09-14-2021

Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

On 9/11/2021, Geek Squad installed a new gas stove. The  technician failed to tighten the gas line and check for leaks. I even asked him if he checked for gas leaks. He mumbled under his mask something about "heat and smell". He assured me there were no leaks. We all know gas leaks have NOTHING to do with heat. When he left, he told me to look out for a survey re: the installation. 

 

After being at work all day, I came home and smelled gas last evening. Called the gas company; they came out on an emergency visit; found the leak and tightened the connector. This failure of the Geek Squad was not merely an inconvenience. It was extremely dangerous to me and to my property. The actions by the installer were incompetent and totally avoidable. This installation was not rocket science. 

 

I want my fees back for installation, at the very least. In addition, I want to speak with someone re: the Protection Plan I purchased for 169.00. I do not believe I can trust the competency or quatlity of the Geek Squad based on the installation experience. How can I trust them to handle potential repairs? I expect a response from Best Buy. I have filed a formal complaint. 

New Member
Posts: 4
Registered: ‎09-14-2021

Re: Complaint Compensation and Issue Resolution Policy

I had a similar dangerous situation. The Geek Squad installer failed to tighten the gas line on a new stove I came home from work, smelled gas, called the gas company who came out on an emergency visit, found the leak, tightened the connection. This was NOT just an inconvenience (a well worn catch phrase used by businesses). THIS WAS DANGEROUS TO MY HEALTH, MY PROPERTY AND MY NEIGHBORS PROPERTY. I filed a formal complaint. Technicians like these should be counseled, re-educated and possibly let go if they cannot perform in a safe manner. I will never go to Best Buy again.
Posts: 756
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello, zinger,

 

Thank you for joining our online community. While it is always a pleasure to welcome a new member, I wish your post had been related to a positive experience. When major appliances are installed, it is extremely important the work is done correctly, especially when gas is involved. I am relieved to know your gas company was able to remedy the situation, although I understand why you would want to ensure this was reported. If I were in your position, I would want to do the same.

 

I’d love to discuss this with you. When convenient, please send a Private Message. To get started, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-14-2021

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

[ Edited ]

I spoke with Joe the manager of Best Buy Oceanside. he was very kind and took full accountability. My goal is to make sure this never happens to anyone else. kudos to Joe. He called me immediately today. that is good customer service after an unfortunate event. I would be more than happy to speak with you about it. Linda {removed per forum guidelines} {removed per forum guidelines}


{removed per forum guidelines}

Posts: 756
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Hello again, Zinger.

 

Thanks for the update. I’m relieved to know Joe was able to step in to work with you. I would still like to formally document this matter, as we would not want something like this to reoccur.

 

If you would like to send me a Private Message, that would be the most secure way to collect the necessary information. I will be out of the office on Friday and Saturday. If you do not receive an immediate response, I will get back to you, when I return.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎09-14-2021

Re: Geek squad tech failed to tighten a gas line connector on new stove; HAD GAS LEAK!!!

Cannot see how to send private message on iPhone. please advise.