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New Member
Posts: 2
Registered: ‎05-26-2021

Geek squad damaged truck

Geek squad damaged wires between firewall installing amp wire. Had to pay dealer 2 service hours to repair problem and there is still one more problem that needs addressed. Is there protection that pays for the damaged caused?
Posts: 275
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Geek squad damaged truck

Hi there, slm123214!

 

Thank you for reaching out to us here on the Best Buy Forums. Getting an upgrade to your vehicle should be exciting, and I am sorry to hear that your installation did not go as smoothly as expected. Have you had the opportunity to discuss this situation and your concerns with the autotech that preformed the service or with the leadership at your local store where this was completed? 

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎05-26-2021

Re: Geek squad damaged truck

No I'm going to reach out with them on Monday!
Posts: 275
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Geek squad damaged truck

Sounds good!

 

If there is anything further that we may be able to do to support you here after you connect with them, please feel free to let us know!

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!