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Posts: 1
Registered: ‎10-29-2020

Geek squad Installation incompetence

The installer from the geek squad installed my range but he said he couldn't push it all the way back to the wall because the outlet box was in the way. I asked him why this was a problem and he told me I should have ordered a range with part of the back out so it would fit. I called an electrician the next day and when he pulled the range out, he said the outlet was fine, the installer just had to fit the cord under the range. The electrician charged me $50 to tell me that. He felt so bad, he usually charges $100 for a visit. Also after the installer left, I kept getting an error F3 on my range. I called the geeks and they set up an appointment to come on the 28th between 12 and 6. After waiting all day, they never showed. When I called the next morning, I was told that they came and completed the job in 15 minutes!! Obviosly, this was a lie. I have called Whirlpool and now have to wait 2 weeks for a technician to come! I am disgusted with Best Buy and the geek squad. 

Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Geek squad Installation incompetence

Hi, Rodgk123,

Thanks for joining our online community.

It's exciting to get new appliances, especially ones that are essential to your home, like a range. I'm sorry that your delivery and installation didn't go as smoothly as we would like. It's understandable that you'd like to get the most out of your new range.

I would like to review your situation in more detail and see what next steps might be available. In order to do so, I will need a little bit of additional information to get started. Please keep an eye out for a Private Message from me. While logged in, you can see your Private Messages by selecting the envelope icon in the upper right-hand corner of the screen. You may need to view the desktop version of the website to see it. You can also connect with me privately by using the button in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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