04-09-2018 08:41 AM
04-09-2018 02:54 PM
Good Afternoon Thompson27,
Welcome to the Best Buy Support Online Forum Community! I’m disappointed to hear that your new Honda HR-V was damaged during your Geek Squad Remote Install. I’d be happy to see how I may be able to help you at this time.
Thank you for taking the time to share your feedback regarding your recent installs. Best Buy strives to provide excellent customer service while doing quality work. It’s discouraging to hear that your vehicle was damaged during each visit, and very frustrating.
At this time it would be best to partner with Sedgwick directly. Sedgwick Claim Management Services is our third-party partner for these kinds of issues, and concerns as they’d be able to provide an impartial point of view plus provide support throughout the claim process. Can you please send me a private message with your claim number, and your phone number? I’d be happy to have your claim manager at Sedgwick give you call to share an update and provide expectations moving forward. You can send me a private message by choosing the option to do so next to my name at the bottom.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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10-11-2018 12:16 PM
I had the Compustar 2 way remote start system install for my car back in Nov 2017, and I also experience the pain you went through. The geek squad that installed the system on my vehicle broke my spare keyfob and the plastic clip holding my fuse box cover. I did not noticed the damage of the keyfob until I got home, and the plastic clip broke on a much later date when I vaccum my car.
I am sharing my experience because I felt the same pain and fustration, and I also hate to confront peeople. I know is a minor damage done, but I am curious to know the end result of your case. Hopefully, that will encourage me to take some action when similar case happens to me again.