Delivery & Installation

[Deionly12]

I purchased an installation for my backup camera and a car radio. The job was done quickly but my car is completely messed up now. It went from a 2008 to a 1998 in a matter of 2 hours. My power locks don’t work anymore including opening my trunk. My remote start that was installed separately now does not work. My AC does not work and it’s summer. I need that AC! My headlights are not working properly, one of my reverse lights is not working, one of my high beams is not working, interior lights are not working and the radio that was installed has no sound coming out for the new radio and at this point I honestly regret getting all this done. I need this stuff fixed I went to Best Buy to IMPROVE my car and it ended up making it virtually unusable. I need this fixed this week whether it’s a reimbursement at another mechanic as Best Buy is out of my way or someone needs to fix it ASAP. Barely even want to drive the car. Someone contact me ASAP

[AndrewB-BBY Social Media Specialist]

Good morning, Deionly12,

Welcome to our community forums and thank you for taking the time to let us know about your recent experience with this car electronics installation. Having had electrical issues with my vehicle in the past, I know how big of an impact it can have every day and I can understand wanting to get this fixed as quickly as possible. I would be glad to provide some more details on how to get assistance moving forward so your can get back up and running normally.

Generally, the store location that completed this installation is best suited to help you with this. Have you been able to get in touch with this to let them know about these issues? If not, I would be glad to reach out to this store on your behalf. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

When was this installation completed? Did the Autotech you were working with test this new radio out and did these problems appear during this process? You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.