06-09-2021 05:23 AM
I tried to have a back up camera installed at my local store. I was told that the only geek squad employee was in training and could only do a limited amount of audio installations. I contacted geek squad by phone and purchased the product. They informed me I would have to drive one hour to another store for the installation. I got a confirmed appointment and when I arrived I was told that no installation employees were working that day. On top of that I was informed the the employees at that store could not install the product. I was informed that I would have to make an appointment at another store that was 2 hours from my home. As far as I am concerned Geek Squad installationservices are a total joke and you should look elsewhere for ptoduct purchases and instalation.
06-09-2021 10:12 AM
Welcome to the Best Buy forums!
I appreciate you taking the time to write us regarding your experience getting your vehicle install done at one of our stores. I am more than happy to review this for you and get it taken care of. First, I am going to need some more details from you. Please, private message me with your order number, full name, phone number, and e-mail connected to your BestBuy.com account. To send it, click on the blue button next to my signature. I look forward to hearing from you.