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New Member
Posts: 3
Registered: ‎05-19-2021
Accepted Solution

Geek Squad Crashed into my house!

We had a new range delivered on Sunday and the driver decided to pull his box van under our overhang which ripped off our downspout and damaged the gutters. I have been given the complete runaround from the minute my card was charged with this purchase. They tell me a claim has been made with Sedgwick and that is all they can tell me! I have an estimate from a local gutter guy and all I want is conformation a check will be sent. However, I can't get that because everyone I talk to over there sends me to someone else.
Posts: 768
Topics: 42
Kudos: 46
Solutions: 30
Registered: ‎07-23-2018

Re: Geek Squad Crashed into my house!

Hello, jesheeha,

 

Thank you for visiting our online community, although I wish it had been a positive experience that had brought you here. The purchase and delivery of new appliances should be a seamless process, which is typically the outcome. If damage occurred, it stands to reason you would be seeking guidance and support. As a homeowner myself, I understand why this is something you’d be eager to have addressed.

 

When these rare instances occur, there is a process that must be followed. Filing a Property Damage claim is the first step. Sedgwick Claims Management Services, Inc., handles Best Buy’s claims for property damage. They would first need to investigate the circumstances, and their team would connect with all parties involved. Provided a claim was initiated, you should receive an email, which would contain instructions on bringing the claim to a final close. Your patience is appreciated, as this matter is being investigated.

 

While our team would not have direct access to the claim details, if you have questions, you’re welcomed to send a Private Message. That would be the most secure way to gather the information we would need to access the order history. So you're aware, my schedule is typically Sunday through Thursday. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-19-2021

Re: Geek Squad Crashed into my house!

[ Edited ]

Sedgwick has not contacted me and this needs to be fixed ASAP as rain can now cause damage to my new driveway. Sedgwick will not accept phone calls. Police report {removed per forum guidelines} is being faxed.

New Member
Posts: 3
Registered: ‎05-19-2021

Re: Geek Squad Crashed into my house!

Solution NOT solved
Posts: 768
Topics: 42
Kudos: 46
Solutions: 30
Registered: ‎07-23-2018

Re: Geek Squad Crashed into my house!

Hello again, jesheeha.

 

I realize this is an urgent matter. If you would not mind sending a Private Message, I would be happy to help ensure all the necessary information has been provided to the appropriate teams.

 

Thank you.

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!