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Posts: 3
Registered: ‎03-27-2021

Gas range install fail

I purchased a new gas range with install and convert to LP delivered on 2/16. The people that delivered it could not install it and knew that an install was included before they left the store. 3 weeks of trying to get the install completed with NO return calls from Best Buy and trying to charge me a second time for install, an install team shows up late and stayed  untill after 7pm and could not complete the job. I had to go to GE tech service to solve this. Now, almost 6 weeks later my $3344 range is installed and working. Why should I have to solve Best Buy's problems?

 

This whole process has been full of empty promises of price adjustments and installation refund from Best Buy- customer service, the appliance resolution center and the district manager. Statements made to appease the customer and shut them up. Best Buy dropped the ball on this and dodged me at every step. I'm sure I'll get yet another bill from GE for their service.

 

Sorry Best Buy but you lost a customer here. 

 

Posts: 678
Topics: 40
Kudos: 87
Solutions: 25
Registered: ‎07-23-2018

Re: Gas range install fail

Hi there, BCSB1.

 

Thank you for visiting our online community. Having a new range delivered and installed should be a seamless process, which is why we are sorry to learn that was not your experience. When our customers request assistance, our support teams should be doing all they can to ensure concerns are resolved, in an efficient manner. Based on your description, that was not how things transpired.

 

While it sounds like the range was ultimately installed by GE, our team would love to investigate this for you, as well as offer any additional support you may still need. If you’d like to send a Private Message, we can start by gathering the necessary information to access the order details.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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