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New Member
Posts: 2
Registered: ‎11-13-2022

Gas dryer - faulty installation; could’ve been life threatening

I had the worst experience this weekend, and I’m literally still shaking. <br>Purchased washer &amp; gas dryer incl. installation &amp; haulaway. Before the installation guys left, I noticed a crack in the laundry room wall. The guy took a picture and said corporate will call me about that in the next 15 minutes. They were also unable to push the washer all the way in, so it protruded a little bit. I managed to push it in myself later, and noticed some floor damage that was covered up by the protruding washer. <br>Anyway - No call from customer service about the cracked wall, and it’s also the weekend, so I thought I’ll wait until Monday. And then I can bring up the floor damage as well. <br><br>In the meantime, it’s now half a day later, I have noticed gas smell all over the house. Went to buy a gas detector at a local hardware store, and yup, the alarm went off in the area where the gas dryer was installed, but essentially all over the first floor. Great! I’m panicking now. <br>Turns out - after pulling out the dryer and checking the connections (with bubbly soap water), they had not tightened those connections properly. They were completely loose. I had run the dryer twice before that. Could’ve blown up the house. Essentially gas was leaking all over the place for 24 hours. Are you kidding me?<br>I call the Best Buy location (Akron, OH) I purchased from immediately in order to file a complaint, but for some reason I get connected to some customer service center in the Philippines (!!), but again, it’s also Sunday, so I’m assuming they just put the info in the system and somebody from my local store will follow up with me. <br>I took a picture of the broken wall, and a video, while we checked and identified the loose gas connections on the dryer.<br>I hope they’re sending somebody out in person, so I can show them in detail what happened. <br>This was dangerous and could’ve been life-threatening. Also - when pulling the dryer out I noticed its top was totally scratched. That doesn’t even bother me anymore, after the gas leak disaster, but all the other damage &amp; especially the gas leak scared the **** out of me. What a nightmare.<br>There needs to be some kind of reimbursement/recourse. This is unbelievable. I have a kid in the house, and there could’ve been an explosion.
Posts: 82
Topics: 0
Kudos: 19
Solutions: 9
Registered: ‎11-08-2021

Re: Gas dryer - faulty installation; could’ve been life threatening

Hello and thanks for reaching out on our Forums, ep0606.

 

When getting an install, I expect an easy process that leaves me with a clean install. We understand your frustration with the service you received. We would like to assist.

 

Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-13-2022

Re: Gas dryer - faulty installation; could’ve been life threatening

Frustration is an understatement. This was extremely negligent and could’ve caused serious consequences. I don’t even want to run the dryer now because I don’t know if there’s anything else that was done improperly. I sent you a PM.
Posts: 82
Topics: 0
Kudos: 19
Solutions: 9
Registered: ‎11-08-2021

Re: Gas dryer - faulty installation; could’ve been life threatening

We certainly understand and are looking to resolve this for you.

 

I have sent you a follow-up to the private message you sent.

 

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!