03-24-2021 12:53 PM
As a customer, it is beyond comprehension that Best Buy does not have an official escalation process for customers to get resolution. Calling the 888# has become frustrating and absurd. At the aggravation of your customers, maybe BestBuy thinks we will just give up. To start, the 888# that has a horrible voice recognition system - I stated that my call is for an Order, then Appliance (which it does not understand) and if/when I get to a person, they tell me that I need to be transferred to "Appliance".
Today it took at least 6 attempts (40 minutes) to get to a person - I had been disconnected 4 times, gave up on one rep due to his matter of fact attitude.
Any way, I will keep this brief as we are just asking for someone from Best Buy to resolve this never-ending, just gets worse experience.
In February we purchase and received GE Gas Range Double Oven that had a visible manufacturing defect at the front of the stove, and requested it be exchanged.
Throughout March received 2 more stoves with the same/worse defect. Neither of which we accepted, we kept the first stove
15-March received 4th stove - still had the same defect, but much less visible, so we accepted the stove.
Upon testing the burners, the flames were very high, orange, and on a few of the burners, lop-sided (higher on half the burner than the other half). Also the dialing range of the burners is not changing from 1-5. The installers told me to call Geek Squad.
Geek Squad secheduled a GE service person who jiggled the top plate of the burner, and said "There perfect" (Are you kidding me?) no, it is still the same. After explaining to me that we had bought a low-end model (really, nearly $2k. Would make it justifyable to produce defective products to sell to customers?), and sometimes the Deliverers do not handle the appliances properly (good grief). Then he said he would order replacement burners to be delivered to our home. Over 1 week, we're still waiting for these to arrive, I was not given a tracking number, and my multiple attempts to call #888 today resulted in "someone from Fullfillment will call in 24hours."
Unreal - 4TH stove!! Exasperating experience and little to no credence that the next encounter will finish in resolution due to the service that has been encountered (left out the conflicting information that has been given to us from representatives) and we just don't know where to turn for assistance at this point.
Customers should not have to beg for help.
03-27-2021 01:50 PM
Thank you for reaching out to us.
Choosing new appliances can be an investment in your home, and I’m sad to hear that things may not have gone as expected during the delivery.
We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened.
To get started, can you please send me a private message with your full name, email address, and phone number?
You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.
04-01-2021 10:54 AM
We are now waiting on another model that was to arrive the first week of June, but have already been notified that the delivery date has been pushed further out.
Pray that it may arrive sooner rather than later - otherwise we may no longer be in this home ...
04-01-2021 12:43 PM
Thank you for the update.
I do hope the product would arrive sooner for you also.
If you do need further assistance with this, please feel free to send us a private message.