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Posts: 1
Registered: ‎04-10-2019

Frustrating Bad Service

About 2 weeks ago my "LG" refrigatator quit working. when I finally getting thru, I was able to speak to somebody in the Geek Squad department. I gave him all the information needed to process my claim, such as the brand, model and serial number of my applaince. he gave me the name of the repair contractor who would provide the service,  which by the way is located about 300 miles from my location. it took 2 days before they finally arrived only to turn back because they only servise Kitchen Aid brand. As I said before I had given the person who handled my claim the brand, model and serial numbers. Becuase Geek Squad never bother to called me back. I had to painfully go thru the experience of trying to get somebody to find out what was being done about my situation, they informed me tha it would take about 48 hrs to reprocess my claim. again nothing happened, another 48 hrs had gone by and another painfull and long call I've been told that someone will call me to set up an appointmen. I assume by now that will take another couple of days or more (hopefully) to process.


This is not a computer, a television or microwave I'm talking about it is an $4000 refrigirator including the proteccion plant. Food went to waist and since I dont have where to storage my food eating out is becoming part of the expense. It seems to me that because somebody"s mistake on the Geek Squed department i'm the one one who's paying the price, not to mention the upseting and frustrating experience. Hope someone can help.

Posts: 698
Topics: 28
Kudos: 122
Solutions: 28
Registered: ‎11-23-2018

Re: Frustrating Bad Service

Hello, JAesquivel, and welcome to our online community!


Thank you for reaching out to us here on the Forums for support. Having working appliances in a home is crucial, and I'm sincerely sorry for the inconveniences you've faced in the absence of a functioning refrigerator. We hate to hear you had this kind of frustrating experience with our Geek Squad services, and I'm hoping I can provide the assistance you're searching for moving forward.


Please send me a Private Message including your full name, email, phone number, order number, and any service numbers you can provide. I'd be happy to dig into this situation further. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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